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Credit Cheque has not arrived - gone to my old address?

Joining in

I recently moved home and had to transfer my broadband over to my new home. As a result I’m due a credit payment from VM, as a cheque via post. I was told this should have arrived a while ago but I haven’t received anything. I suspect this may have been sent to my old address. Is there any way I can have this sent again but to my current address.


Forum Team
Forum Team

Hi Fstan99,

Thank you for reaching out to us in our community and welcome, we are sorry to hear you have not received a credit from your old account when moving, if you have done this Via our Movers team and credits are usually added on to the new account, this is something we can check for you, please look out for a white envelope to join me in a private chat.