Our contract is up on the 30th December. We signed up and the intial 18 month deal is coming to an end. On the 27th November we logged into our account on the Virgin Media website and checked out the "upgrade deals for you". We saw one for 1gig broadband for £41.12 per month, just over £5 a month more than what we are currently paying.
We went through the order and received pre contract documents and we told to receive a new hub and the new contract would start within 7-10 days.
We've not heard a single thing since. There's no orders on our account and a few days ago I contacted the live chat team and over the course of TWO HOURS was told it can take up to 15 days for orders to be processed.
A couple of days ago we received a bill for nearly £68, as our initial contract would be carrying on. TOTALLY UNACCEPTABLE AS WE HAD ALREADY SIGNED UP TO UPGRADE!
Today I have got back onto the live chat and been called 'Richard' which shows that my messages aren't being read, my problem is t being dealt with and to add even more insult have been told that the best deal we can get is £51 a month. When the one we signed up for was £41.12.
ABSOLUTELY UNACCEPTABLE!
As you can see from my past posts, there are a lot of us having issues with Virgin not honouring deals or orders placed by existing customers and just giving us the run around. Please look through this forum and also Reddit and X(twitter) to see the scale of the problem.
I have contacted Martin Lewis on X and his representative has contacted me and we are getting the ball rolling on fighting this and exposing it for what it is.
If you have X(twitter), please get your message out there to him.
I've got in touch with Martin Lewis and his reps are now chasing this and investigating it for what it is 👍🏻 pleas put your case forward to them too. You can find him on twitter/x. We will fight this and expose it all.
