Forum Discussion

Rammstein94's avatar
Rammstein94
On our wavelength
2 years ago
Solved

Contract upgrade issues

Our contract is up on the 30th December. We signed up and the intial 18 month deal is coming to an end. On the 27th November we logged into our account on the Virgin Media website and checked out the...
account
contract
DISGUSTING
Scam
  • dazeb2's avatar
    dazeb2
    2 years ago

    Yet again more cut and paste responses. Your system was at fault, not us. You sent a contract, we accepted. Virgin did not honour the contract. This goes against trading standards and can be filed with the Ombudsman because a contract exchanged between two parties (written or otherwise) must be upheld. I have decided to go to the Ombudsman and i am confident that the case will win. You cannot send a contract then decide not to honour it.

    Look on Reddit for many winning cases against VM via the Ombudsman. I am shocked because i genuinely thought Virgin was one of the best if not the best and fastest internet. I wanted that Gig1 because i run a cluster of servers and 500Mb was not enough. Now im just bitter about a company i thought i could trust. They robbed me of a black Friday discount and basically laugh at you lol. City fibre has been ordered. Virgin is terrible and i will never recommend them to anyone. Word is getting round quick VM. You cannot keep treating people like this. Hopefully enough people see this and decide to take action because we are not the only ones. 

dazeb2's avatar
dazeb2
Tuning in
2 years ago

Yet again more cut and paste responses. Your system was at fault, not us. You sent a contract, we accepted. Virgin did not honour the contract. This goes against trading standards and can be filed with the Ombudsman because a contract exchanged between two parties (written or otherwise) must be upheld. I have decided to go to the Ombudsman and i am confident that the case will win. You cannot send a contract then decide not to honour it.

Look on Reddit for many winning cases against VM via the Ombudsman. I am shocked because i genuinely thought Virgin was one of the best if not the best and fastest internet. I wanted that Gig1 because i run a cluster of servers and 500Mb was not enough. Now im just bitter about a company i thought i could trust. They robbed me of a black Friday discount and basically laugh at you lol. City fibre has been ordered. Virgin is terrible and i will never recommend them to anyone. Word is getting round quick VM. You cannot keep treating people like this. Hopefully enough people see this and decide to take action because we are not the only ones. 

  • Rammstein94's avatar
    Rammstein94
    On our wavelength
    2 years ago

    I've got in touch with Martin Lewis and his reps are now chasing this and investigating it for what it is 👍🏻 pleas put your case forward to them too. You can find him on twitter/x. We will fight this and expose it all.