Contract renewal not processing

[billf]

Hi my contract is due for renewal in February and had an email offer to renew at same price. I went through the process of accepting the offer and received pre contract documents which I accepted and received an order number and said it was processing. I had a similar situation in December with an offer which never got processed. Any help on what to do as it seems from reading on here contacting customer services they can’t help. 

[Beth_G]

HI billf,

Thank you for your post, welcome to the Community Forums. 

We're sorry to hear you've had some issues with the package renewal offers you've received via email. We'll be more than happy to take a look at this via PM for you and see what's happened. 

Please look out for my message 😊

[billf]

Thanks to Beth for sorting it out.

[Zach_R]

Hi @billf,

We're glad to hear that this has now been sorted for you. Please do let us know if there's anything more that we can help you with.

Thanks,