Contract problems

[Smash25]

Hi all. Joined the 11/1/24 and today yes 1/2/24 I have broadband , after numerous messages etc, there is a bill for January and February services , I haven’t had any service , I was told the bill would be wiped it’s still there for £106!!!!!  How do I get to escalate a complaint as the live chat web is and has got me no where !  Unhappy new customer 

[David_Bn]

Thanks for reaching out to us @Smash25, and a very warm welcome to our Community Forums!

Sorry to hear of the issues experienced with the delayed installation.

When a bill is produced, this will always appear as printed - despite any credits added by ourselves, or any payments you were to make as a customer.

I'd be happy to look into this for you, to ensure that the billing is correct for you.

Check out the envelope in top right hand corner for my private message

Thanks,

David_Bn