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Contract price is £10 higher than pre-contract price?

AB4287
Joining in

Hi my pre contract price was £42, that was the price showing when I placed my order, but the contract price I received today is £52?

5 REPLIES 5

Zach_R
Forum Team
Forum Team

Hi @AB4287

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that your bill is higher than expected. Have you checked over the bill to see what the additional disputed £10 charge is for?

Thanks,
 


Zach - Forum Team
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Hi,

I haven’t had my first bill yet. I was wondering why the contract price I received by email was £10 more a month than the price on the pre contract price I received and what I ordered. Thank you.

Hi @AB4287,

It's possible that the additional £10.00 deduction you're expecting is part of a credit that's not part of the package but is applied afterwards. Did the team explain that at all when making the order?

Thanks,
 


Zach - Forum Team
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Hi @Zach_R,  thank you that does sound possible, I think you’re right it will probably be applied afterwards, I will check tomorrow, many thanks for your assistance!

Hi @AB4287,

No problem. If you have any further concerns or questions then please do let us know, we're here to help.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!