Contract ending/moving house

[Carlyhaines1986]

Hi,

Just wondering if someone could explain what happens when your contract ends? Can you then leave at any time after this as long as you give the 30 days notice? 

Our contract is due to end in January, we are due to move house December. I am considering leaving Virgin but not 100% sure yet. Just debating if it’s best to carry Virgin over to the new property as we’re are already set up and then decide whether to leave or stay. I was just worried we would go straight into another 2 year contract. 

Thanks 😊 

[Adduxi · Accepted solution]

The contract never ends with VM. After 18 months it reverts to a rolling 30 day contract and usually all the discounts end. It can be quite a price hike!  If you are moving and you negotiate to the new address, this may set you back on a fresh 18 month term.  Be very careful when negotiating this one. If you leave however, after 3 months you are then a “new” customer and generally the best deals. When leaving the 30 day rolling you need to give 30 days notice. 

[Carlyhaines1986]

Thank you. I do have some discounts so I better double check the pricing. 

We should move the beginning of December so think I may be best to carry Virgin across so we have broadband/tv when we get in and then decide quickly whether we should continue and negotiate a new price, or give notice to leave when the contract ends mid/end January. 
If I moved the services over and then decided a couple of weeks later we will not be continuing with Virgin and give notice, is there any type of penalty charge for this? 

[Adduxi]

When your 18 months is up then you are on 30 days. If you move house and do not trigger a new 18 month contract then yes you can just give the 30 days notice.  I would be very surprised if you get the move without a new contract however.  Please keep us updated. 

[Carlyhaines1986]

Thank you.

Ahh so do you think when I arrange to move the services they may make me go into a new contract as there’s little time left? 

I’ll see how I get on. 

[Akua_A]

Hi @Carlyhaines1986 

Welcome back to our community forums and thank you for your query. We are glad to see @Adduxi was able to provide great advice on this. It is possible that the house move may trigger a new contract due to how much time you have left on the current contract. Please let us know how you get on with our team and if you need any further help after.

Thanks,