Forum Discussion

Carlyhaines1986's avatar
Carlyhaines1986
Tuning in
3 months ago

Contract ending/moving house

Hi, Just wondering if someone could explain what happens when your contract ends? Can you then leave at any time after this as long as you give the 30 days notice?  Our contract is due to end in Ja...
  • Adduxi's avatar
    Adduxi
    3 months ago

    The contract never ends with VM. After 18 months it reverts to a rolling 30 day contract and usually all the discounts end. It can be quite a price hike!  If you are moving and you negotiate to the new address, this may set you back on a fresh 18 month term.  Be very careful when negotiating this one. If you leave however, after 3 months you are then a “new” customer and generally the best deals. When leaving the 30 day rolling you need to give 30 days notice. 

Adduxi's avatar
Adduxi
Very Insightful Person
3 months ago

The contract never ends with VM. After 18 months it reverts to a rolling 30 day contract and usually all the discounts end. It can be quite a price hike!  If you are moving and you negotiate to the new address, this may set you back on a fresh 18 month term.  Be very careful when negotiating this one. If you leave however, after 3 months you are then a “new” customer and generally the best deals. When leaving the 30 day rolling you need to give 30 days notice. 

  • Carlyhaines1986's avatar
    Carlyhaines1986
    Tuning in
    3 months ago

    Thank you. I do have some discounts so I better double check the pricing. 

    We should move the beginning of December so think I may be best to carry Virgin across so we have broadband/tv when we get in and then decide quickly whether we should continue and negotiate a new price, or give notice to leave when the contract ends mid/end January. 
    If I moved the services over and then decided a couple of weeks later we will not be continuing with Virgin and give notice, is there any type of penalty charge for this? 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      3 months ago

      When your 18 months is up then you are on 30 days. If you move house and do not trigger a new 18 month contract then yes you can just give the 30 days notice.  I would be very surprised if you get the move without a new contract however.  Please keep us updated. 

      • Carlyhaines1986's avatar
        Carlyhaines1986
        Tuning in
        3 months ago

        Thank you.

        Ahh so do you think when I arrange to move the services they may make me go into a new contract as there’s little time left? 

        I’ll see how I get on.