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Contract ending, can I extend my contract for another 6 month?

Tuning in

Hi, hope this is simple. I have the M500 Broadband no phone line contract, and is going to run out in just over a month to rolling contract.

Now, with my work next year I will be moving away from home for 6-8 months from July 2024, and I really do not want to start a new 18 month contract if I will not be home for half of the time. So I just want to know if there is a way I can extend my soon to be ending 18 Month contract to add on another extra 6 months?

Also note that I have had two broken calls with VM over past week as the call got cut off after first 2-3 minutes into the call, and you can't call the number back.

Thanks in advance for any assistance,


Knows their stuff

Is the "home away from home" in the UK and serviceable by VM? If it is in the UK and not serviceable (as of July next year) then you could take out a new contract and cancel with no early disconnection fee (although the gamble is whether it then becomes serviceable in the mean time and therefore subject to an EDF). Otherwise it's pricey rolling contract prices for now or switching to a 5g modem service or a FTTC rolling contract service via Now broadband. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Hi, sorry I should of stated my location, South UK/England. My location in 6 months time will be with work so they will have their own paid business fast internet, so on a legal stance I would not be able to install another provider.

Alessandro Volta

I can't recall reading any past topics on here where a customer has been able to extend an existing package/price in the way you want.

VM will want to sign you up for another full term and, for new customer offers at least, that might be for a 24 month period for broadband only services.

You should get an end of contract notification advising you what the out-of-minimum-term price will be. VM should advise you of this 10 to 40 days before the end of your minimum term. VM tends to work down to the minimum notice required. You may be able to see the renewal notice in My Virgin Media. If you move to a rolling contract you will also get an annual price rise in April to factor in.

You should do some sums and work out what you will be paying over the remaining months you will be with VM on a rolling contract. Then work out how that compares with finding a short term alternative as suggested by Cardiffman282 and see how much the difference is over the whole time period.

The VM website shows an out of contract price of £67 p.m. for M500 so you should expect something in that region (unless, of course, VM tries to stick you with something significantly higher).

Much might depend in your decision making on how much you need the 500 Mbps speed and if you could manage with less in the short term until you move.

Very Insightful Person
Very Insightful Person

Both your contract and every monthly bill, show you the amount & expiry date of all your time-limited discounts and what your standard monthly pricing is.

Once your minimum term has expired, your service continues on that undiscounted basis and you're free to give 30days cancellation notice at any time. Many people confuse this "end of minimum term" with "end of contract".

It doesn't sound like you're in a position to enter into a new minimum term, but that doesn't mean that anything needs "renewing" when it will continue on an undiscounted basis.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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