Solved
Contract charges agreed to not applied
Need someone to contact me as previous attempts to clarify why the charges on my change of address have not been applied. The charges for £20 for the change my address fee, plus the £27 monthly bil...
Hi ismailjewel72
Thank you for your post, welcome back to the forums.
I'm sorry to hear there's been some issues with your contract pricing following your home move.
In regards to your online account, when a customer moves home we'll need to complete something called a 'move and transfer' so that they can continue to use the same My Virgin Media credentials, with their new account details. I can complete this for you.
In regards to the charges after a home move, customers usually receive a double bill as you'll be charged for the services you've used whilst at the new address, and then a month in advance (as we bill in advance). However I can also double-check this for you via PM and ensure everything is correct.
Thanks
