Forum Discussion

tc472's avatar
tc472
On our wavelength
2 years ago
Solved

Contract Renewed Today Feel I have Been Mis-Sold

I took a call this evening from Virgin who stated I've been on my contract for 18 months and it's due to expire. If I do not change to a new contract, my monthly bill will increase. The line was ter...
  • roy247's avatar
    roy247
    2 years ago

    If you want to try talking to a UK based person about this then call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 and select the " leaving option " and speak to retentions who are usually UK based unless you are unlucky, if they aren't and you are having problems with what they are saying hang up and try again, 8am is usually the best but you can be lucky any time of the day.

     

tc472's avatar
tc472
On our wavelength
2 years ago

I now know its no longer included. My main grievance is the fact I wasn't told this by the Virgin employee when renewing my contract and when I asked, was told nothing would change from my old contract to my new contract.

roy247's avatar
roy247
Hero
2 years ago

If you want to try talking to a UK based person about this then call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 and select the " leaving option " and speak to retentions who are usually UK based unless you are unlucky, if they aren't and you are having problems with what they are saying hang up and try again, 8am is usually the best but you can be lucky any time of the day.