Contact renewal

[bigpmc]

Hello,

My package was due to expire 8th march 2024, so I rang and negotiated a new contract on the 21st February2024. I got the order and the contract documents through email but can't see a start date mentioned anywhere. When I log in to look at my package it will lists the old one, and had no mention of the new contract I agreed. Also, it mentions my bill will increase in April (based on auto renewal of my old deal-so substantially more expensive than the deal I agreed to on the 21st) My question is, has the contract gone through and it will just take effect when my old deal expires? Other than the email I received the same day I called, I've had no other sign it's gone through

Thanks for your help 

[Ilyas_Y · Accepted solution]

Hey @bigpmc Thanks for reaching out to us here on the Virgin Media Community forums. 👋🏼

I'm so sorry to hear about the issues you are having with the renewal, this is not what we want for any of our customers to experience. 😕
I will assist you on the matter and investigate what has gone on.

I will send a private message. ✉

Kind regards,
Ilyas.

[bigpmc]

Can someone please get back to me on this? I received a private message on Friday, answered it with the required details but haven't heard anything since.

Thank you