Virginmedia do not have an email address that can be used to make contact. The QR code does not function either. However, my last phone contact was a good experience and resolved the confusion on the amounts that are due. Nevertheless phoning can be frustrating, if you are not careful you get sent a link which doesn't deal with the issue and you are abruptly cut off - Goodbye....
They have whatsapp support
They have whatsapp support
bhaskarsamani wrote:They have whatsapp support
LOL, that's one way to make a customer decide to leave 🙂
I have been waiting 45 mins on whatsapp....shocking...
Hi Alan,
Thank you for reaching out to us in our community and welcome, apologies for the delay while waiting for a reply on WhatsApp, this is not an immediate response service and can take a little time for a response, so we can try to help please can you expand a little on what it is you need help with?
Regards
Paul.
Hi John-MW 👋 Welcome to the community forum! Thanks for getting in touch.
There's quite a few different ways you can contact us;
Social Media; (Facebook, Instagram & Twitter) 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia
📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
📲WhatsApp: 07803089684
Or here on the forum as you have done - 💻Forums: https://virg.in/VMforums
If there's a specific issue you need our help with, please let us know and we will do our best via this platform! Wishing you all the best. 🌞
Thank you Molly, didn't know about What's App & Facebook. Hopefully have now sorted the billing issue during a phone call. Suggest if the QR code is not working it is removed.
Customer support costs money. VM doesn't like that.
