Hi John-MW 👋 Welcome to the community forum! Thanks for getting in touch.
There's quite a few different ways you can contact us;
Social Media; (Facebook, Instagram & Twitter) 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia
📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
📲WhatsApp: 07803089684
Or here on the forum as you have done - 💻Forums: https://virg.in/VMforums
If there's a specific issue you need our help with, please let us know and we will do our best via this platform! Wishing you all the best. 🌞