Contact Options

[John-MW]

Virginmedia do not have an email address that can be used to make contact.  The QR code does not function either.  However, my last phone contact was a good experience and resolved the confusion on the amounts that are due.  Nevertheless phoning can be frustrating, if you are not careful you get sent a link which doesn't deal with the issue and you are abruptly cut off - Goodbye....

[bhaskarsamani · Accepted solution]

They have whatsapp support 

[Molly_T]

Hi John-MW 👋 Welcome to the community forum! Thanks for getting in touch. 

There's quite a few different ways you can contact us;

Social Media; (Facebook, Instagram & Twitter) 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia
📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
📲WhatsApp:  07803089684
Or here on the forum as you have done - 💻Forums: https://virg.in/VMforums

If there's a specific issue you need our help with, please let us know and we will do our best via this platform! Wishing you all the best. 🌞
 

[John-MW]

Thank you Molly, didn't know about What's App & Facebook.  Hopefully have now sorted the billing issue during a phone call.  Suggest if the QR code is not working it is removed.

[unisoft]

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@bhaskarsamani wrote:

They have whatsapp support 

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LOL, that's one way to make a customer decide to leave 🙂

[alanposs]

I have been waiting 45 mins on whatsapp....shocking...

[jpeg1]

Customer support costs money. VM doesn't like that.

[Paul_DN]

Hi Alan,

Thank you for reaching out to us in our community and welcome, apologies for the delay while waiting for a reply on WhatsApp, this is not an immediate response service and can take a little time for a response, so we can try to help please can you expand a little on what it is you need help with?

Regards

Paul.