Consumer Pricing Bill needs to be pushed

[ryunco1]

My recent contract with Virgin Media ran out last week (entered at £38 p/m) and ended paying £41 p/m).

On Friday evening I entered a new contract at £44 p/m (subject to increase to £47 p/m come "inflation day"), and was pleasantly surprised to learn today (Wednesday) that a new customer on my road can get the same package as me (Line Rental, Weekend Chatter, Volt M250) for £32 p/m.

I've been a Virgin Media customer for going on 9 years now, and prices have always been an issue, but I have always been offered better deals to keep me tied. That said, having phoned up to voice my issues (4 hours trying to speak to a human and getting disconnected), I was told they couldn't offer me a better price.

I asked why I was paying £41 2 months ago but now have to pay £44 as punishment for entering a new contract, to which they explained "that discount you recieved back then isn't available at the moment".

This Consumer Pricing Bill that originated 2 years ago needs to be pushed in the House of Commons... broadband companies rely on customers leaving their providers, only to return 18-24 months later to receive a better deal they had 3 years prior under the same company... it's mental.

[jpeg1]

But that doesn't stop annual price increases. Companies can still build fixed increases into contracts, and some already are.

I have a fixed £3 annual increase in one contract.  VM will have to follow. 

[Zach_R]

Hi @ryunco1,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're unhappy with your current bundle. Our offers are subject to change, meaning a deal available one day may no longer be available the next and vice versa. If you're unhappy with your current bundle and wish to discuss other options, it'd be best to speak with our retentions team on 0345 454 1111 (or 150 from a Virgin Media landline).

Let us know how you get on and if there's anything more that we can help you with.

Thanks,
 

[bhaskarsamani]

have you shopped around for better deals or is virgin media the only option in your area for high speed broadband ?