Constantly being incorrectly charged for Netflix

[eilmdar]

I have never been so frustrated with any other company as I find with VM.  My contract changed in oct 2023 and I keep being charged for Netflix I never ordered, never used and don’t have.

Complaints get the prob resolved then happens again - I don’t have time for this level of incompetence by VM - when resolved it’s as if VM doing me a favour by refunding.  I am now going to check if this is classed as breach of contract on VM side then surely I cannot be charged to part ways to move to a company who can manage a simple task to get a bill correct

[Kath_P]

Hi eilmdar, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with being charged for Netflix. As this is activated as an add on either via the set top box, or the My VM account, this isn't something that forms part of your contract and therefore should you choose to leave, any early termination fees would apply. 

This is something we can certainly sort for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,