on 25-04-2024 19:03
I've lodged an official complaint via the online complaint form and emailed the "resolution team" directly twice but yet to receive any reply except a standard "we're sorry and will look into it". Anyone know how long it usually takes the resolution team to respond via email?
on 25-04-2024 19:32
Yes the initial response I got was very AI generated with no resemblance to what I'd complained about
on 26-04-2024 08:31
Hey @Stephen_Bubbles,
Welcome back to the Community Forums and thanks for the post.
Sorry that you have taken the need to raise a complaint and are not getting satisfactory responses, if you would like to provide a bit more clarity as to the issue raised, we can see if it is something we can assist with here.
Joe
on 26-04-2024 12:12
I do not need to provide a bit more clarity. I've provided nothing clarity in the emails I've sent, which I'm still waiting for a response to
on 26-04-2024 14:46
Hey @Stephen_Bubbles,
Thanks for getting back to me, with this I would like to look into this further with you, for this I will be sending you a private message.
Joe