Forum Discussion

wisedroid's avatar
wisedroid
Up to speed
1 year ago
Solved

Choose this deal and keep your current Virgin Media plan without losing anything...

Hello I was offered a renewal deal on MyVirginMedia which clearly said that I would not lose anything in my deal. The pre-contract was missing my additional v6 box and TNT sport. I checked this with...
  • Gareth_L's avatar
    Gareth_L
    1 year ago

    Thanks for your time today wisedroid.

    Glad to be able to help get this renewal offer investigated and fixed.

    if you need anything else, you know where we are.

    Gareth_L

wisedroid's avatar
wisedroid
Up to speed
1 year ago

Thank you Gareth. I have now replied to you - really appreciate this.

Just FYI I did raise a complaint too asking to put my contract back but I'll reply and say you have responded on here.

Gareth_L's avatar
Gareth_L
Forum Team (Retired)
1 year ago

Thanks for your time today wisedroid.

Glad to be able to help get this renewal offer investigated and fixed.

if you need anything else, you know where we are.

Gareth_L

  • wisedroid's avatar
    wisedroid
    Up to speed
    1 year ago

    Fantastic and rapid resolution - thank you so much Gareth - really appreciate it!