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Chat transcript

billdel
Joining in

Hi,

I need to get hold of a chat transcript I had with an agent on 22nd Jan 2024. I asked for it by email at the end of the chat but it never arrived.

Any idea how I can get this? I have seen a few other posts where VM reps have helped, so hoping to get help here. On webchat I cannot get a connection.

And yes, I know I should have taken screenshots! 

Thanks,

Bill.

1 ACCEPTED SOLUTION

Accepted Solutions

Cardiffman282
Knows their stuff

Lesson learned re screenshots 😉

https://www.virginmedia.com/help/dsar-faq

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

See where this Helpful Answer was posted

2 REPLIES 2

Cardiffman282
Knows their stuff

Lesson learned re screenshots 😉

https://www.virginmedia.com/help/dsar-faq

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Hi Bill,

Thanks for posting and welcome to our community 🙂

As Cardiffman282 has advised you would need to request a subject access request on the link provided.

Alex_Rm