Charges for calls with no landline and no Phone. Services now suspended due to non-payment

I did not need a deadlock letter - not that Virgin would give me it anyway, so I do not have these details. My first complaint about this was back in mid June so I was over the 8 weeks

So, Virgin Media disconnect me due to an error wholly on their part/the technology they use/structure of the complaints procedure/personnel within it. That is now undeniable.  

The last resolution offered was, let me say it here, simply blackmail. 

• Create situation with the customer
• Resist to resolve the situation to judge customers willingness to accept
• If, ultimately, you have to resolve, request a concession to restore balance

So, by some outrageous 'zero sum game' I should accept a resolution to a problem, entirely created by the organisation you work for, to have my services restored.

My services should be restored without condition regardless. But now your telling me you cannot restore because of that complaint??

I am now paying VM a contractual sum of money for no service at all: I cannot stop paying you and I cannot cancel my contract due to the issues that then affords me.  This whole thing is bordering on criminal!