Forum Discussion

MollyisMoon's avatar
MollyisMoon
Tuning in
2 years ago

Charges for calls with no landline and no Phone. Services now suspended due to non-payment

*Can one of the Forum Team provide urgent assistance with my issue?* I am seriously unhappy here and Im a step away from launching a formal complaint. Background - Nearly 10 years with Virgin. Same...
MollyisMoon's avatar
MollyisMoon
Tuning in
2 years ago

This process has been exhausted as far I am concerned – the response, the compensation – Ive got no more inclination to engage. There are so many, many problems here. Can one of the forums members send me the deadlock letter Ive requested please?

Adri_G's avatar
Adri_G
Forum Team (Retired)
2 years ago

Thanks for your responses, Neil.
I have been offline this weekend, sorry to see your impatience.

I've advised the manager in charge of this complaint case about this and they'll be able to proceed to the nest step (deadlock letter).

Thank you for your time, if there's anything more I can do let me know here and I'll be eager to assist.