Yes its pretty well established from the responses here and my experience with the complaints team that there is shocking lack of understanding and communication from the teams and between the teams. Do each of them work for sub contractors or each have their own separate business units with no oversight/overreach from heads of depts? Why wouldn't faults have RCAs and investigations and the company have a quality system in place to ensure no future issues? Why would there not be a notification on my profile that this is an outstanding problem and to respond as appropriate? I know why and you have said it: they think the customer is to blame. That is why 'one off credit' was stated with no explanation: they still think its me. And they still think its me even after an engineer investigated and told me what the issue was and has reported this back to HQ! I cant express how appalling this is.
Ill be submitting a claim for compensation
Hi, MollyisMoon.
Thanks for all the replies on the public thread and for sharing your concerns.
I have already messaged you in regard to all the above and I'm happy to discuss things further once we complete our initial checks, please get back to me and we're eager to address all your above matters raised. 🙂
