Changing sign-in email address -does not work

[nick271]

I need to change the email address I use to sign-in to My Virgin Media.  I have tried to do this online and I was supposed to receive a verification email to the new account.  Unfortunately, this never arrived.  All I see is the message  "You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes".

The old address does still work.

Several other people have posted similar messages in the last year  and been assisted via PMs, but the underlying software problem has not been fixed. 

I would be grateful for support.

Nick271

[Hosay299]

Hi you will get support on here but the staff do take a few days to reply so as long as u can wait a few days if not then try live chat or call them if urgent 

[Kain_W]

Hi there nick271,

Thanks for your post and welcome to the community.

Sincere apologies for any problems faced with signing in, so we can investigate this matter further please expect a PM from myself.

The message will appear within the envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM nick271,

I'm glad we were able to get the matter resolved for you!

As always, please don't hesitate to pop back up if you require any further assistance.

All the best,