Changed Contract, signed the contract, but no delivery date

[ewanwhosearmy]

Hi,

So last week I agreed to a new package including the TV, got the Contract Summary Sheet which I accepted. The next day (I assumed it was a confirmation, so I initially didn't pay much attention) I got a confusing email saying, "Thanks for these changes. We have removed : Old packaged and added : New Package" .

Considering I haven't heard from Yodel about delivery dates I am worried someone at VM has somehow cancelled the order. 

What on earth is going on, can't get hold of anyone in their "very busy contact centre" 

[Hosay299]

Check you online account for info ??

[Daniel_Et]

Hi @ewanwhosearmy 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the confusion caused 😔

I can see you've been in touch with the team since you posted. Have you now got clarification on the situation?

Please pop back to us at your earliest convenience.

Regards,
Daniel