Change of address - Early Disconnection Fee

[Vishesh]

Hi Molly,

I found your post here and took a sigh of relief in the hope that you could sort me out as well. 
I am in a similar situation where I have had to move out of my current address as the rent has gone through the roof, and moving to a cheaper house to make ends meet. 
The new address is not serviceable by Virgin Media. I am six months into the contract and have been asked adamantly by your customer service agents to pay 150 euros as cancellation fee. 

From your reply, it seems I just need to get the form to fill and send proof of new address. Could you please help me with this I will be greatful! 

[Ilyas_Y]

Hey @Vishesh Thanks fro reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the experience you've had with the team to try get this matter sorted out.
I will assist you this and help sort this out.

I will send private message to further assist. 

Kind regards,
Ilya.

[Ilyas_Y]

Thanks for speaking with us today @Vishesh 

I'm sorry we couldn't assist further as the matter was relating to Virgin Media Ireland.
Please reach out to the support team: https://www.virginmedia.ie/contact/ for assistance.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @Vishesh on the VM forums. 👋🏼

Although we couldn't assist directly as the query needed to go to VM Ireland.
I'm glad I able to point you to the right direction and assist you there to which the team was able to help out.

If you have any queries - we'll always be there to support. 🧾

Kind regards,
Ilyas.