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Cant register on account

Joining in

Hi there, 


I am the new customer on virgin media but I can't reg my account, it shows my last name is not correct. what should I do?


Forum Team
Forum Team

Hello Tsang

Sorry to hear of the problems registering for your online account and the incorrect spelling of the name on the account. We appreciate you taking the time to raise this via the forums and welcome to the community.

Can you confirm if the services have been installed and activated as it can take a few days after this to allow registration for an online account.

In regard to the spelling of the name, we're happy to look into this and I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.