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Cannot create My Virgin Media Account

Joining in

When I try to create a My Virgin Media account, it asks for an account number and area reference, which it claims "can be found on your welcome email or latest bill", however these are on none of the emails I have received, and I cannot view my bill without an account. How can I get this information?


Forum Team
Forum Team

Hi @Spam78 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the situation you find yourself in 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.