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Cannot contact Virgin to renegotiate or cancel contract

Joining in

Not answering the phone and the watts app

Been a customer for 19 years but every year gets worse to renew at a decent rate.

If I still cant contact I'll send a letter of cancellation which is really hi tec!


Forum Team
Forum Team

Hi chaza,

Thanks for posting, and sorry to hear you've had some trouble getting in touch.

Package changes aren't something we help with via this forum, 

Please try us again on the below and let us know how you get on.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7305 327 112


Joining in

No answer for a day and a half so used an old watt asap conversation from last year to get in touch which worked.


Hi @chaza 
Glad to hear that you've been able to get in touch with the team on WhatsApp. 
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent