Cannot View VM bill online & have not recieved Feb bill ?

[DHP123]

Hi,

I cannot open or view thie last bill online(Jan), also I have not received the bill for Feb & you havenmalready taken the money. 

By rights, dont you have to inform the customer prior to withdrawing the direct debit ?

Please can you send me the Feb bill & allow me to see the detail for this increase

I have always been able to view these bills & download them, so what has changed ??

[Zoie_P]

Hi @DHP123, 

Thank you for your first post and welcome to our forums 🙌
I am sorry to hear you are having issues with viewing your bill. When you log into your My VM account and go to billing, it should have your latest bill and a button that advises you to download the PDF. What do you see when you do this? If you have a screenshot (not including personal info) that would be great so we can see what you are seeing.
Thanks,
Zoie

[DHP123]

Hi Zoie, I have no screen shot to share as when I click onto the 'billing & payments' it goes to to 'view youir bill' & then I click onto that & it takes me to 'Broadband or Mobile, I then click onto Broadband which takes me straight back to Virgin media help & support page ??

[Lee_R]

Hi @DHP123 thanks for getting back to us.

I would like to take a look on your behalf.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards
Lee_R

[Lee_R]

Hi @DHP123 thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R