So, myself and my uncle called up the other day to disconnect the broadband cue to me moving out and my new address my boyfriend has got virgin. but the account id currently in debt of £500+. the agent on the phone was not halpfull at all, she said i needed to pay £480 before i could disconnect the account. due to this i said i couldnt afford to pay that currently due to me moving and needing to sort out important stuff for the new place me and my boyfriend are now renting. the agent said that the account will remain open occuring more debt adding £67 on to the account each week. i am very very not happy about this. ive tried to resolve this with the team but they are NOT help full. The Virgin team are happy for people like me to occur more debt when attempting to pay-off the current debt that is currently on the account but they are happy for me to occur more of a debt then paying off the DEBT that is currently on the account. i have rasied a complain with the virgin media complains team but they are hopeless and if they do not respond soon then i will be going to the ombesman. due to this causing so much stress they should of restricted service or sent me a letter in the post with the account in arrers but i did not have any!!!
NEVER USE VRIGIN MEDIA!! ITS A TERRABLE COMPANCY!!!!!!!!!!!!!!!
