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lewisrelf01's avatar
lewisrelf01
Just joined
2 years ago

Cancelling my contract and starting a payment plan

So, myself and my uncle called up the other day to disconnect the broadband cue to me moving out and my new address my boyfriend has got virgin. but the account id currently in debt of £500+. the age...
Joseph_B's avatar
Joseph_B
Forum Team (Retired)
2 years ago

Hey lewisrelf01,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue with cancelling your account, with this if there is an amount owed, it would need to be paid before you can cancel this account, the best team to speak to to go about arranging some form of payment plan to help you with this is our Collections team, you can reach them on 0345 454 1111 and using the options 1 > 1 > 2.

Joe