Hello, I wonder if you can help me! I have been trying to cancel my broadband, TV and phone service all day and have not been successful. I tried the phone and was cut off several times, then told the person couldn't transfer me to the cancellation team. When I asked to speak with their supervisor I was told they would never be available, then when I was asked to speak to the complaints team I was told Virgin Media didn't have a complaints department - something that is actually fraudulent information as it has a dedicated section on the Virgin Media website. I advised them that I had a hidden disability as advocated in the accessibility section of the website - I have a rare heart condition that is induced by stress giving me a high risk of cardiac arrest - to no avail. The customer service team ignored the information and continued to aggressively ask for GDPR information that is completely unnecessary for cancelling the services. I then tried the web chat and have been on hold currently for 4 hours. This is really not good enough and raises a number off issues with Ofcom and Trading standards, as well as breaking Virgin Media's own code of conduct. Please can you help me get the service cancelled? I am really concerned that the aggressive tactics of Virgin Media, actively avoiding booking a cancellation, could literally be the death of me! Something I never foresaw when I signed up for the services in good faith back in 2002! If someone can help me with the cancellation to avoid triggering my heart condition symptoms any more than they have been, it would be much appreciated. Thank you.
