Cancelled direct debit

[Bluepete987]

• I have had too many problems with vm over the years and told them on several occasions I want to leave them. I'm sure they are all told to do the same thing, as they decided I need an engineer out. I opened a complaint over the phone, but I believe that wasn't processed. No early leaving fee was offered. I felt I had no choice but to cancel the direct debit, in the belief they might take me seriously. Vm equipment isn't connected and all they have to say in messages is I will still continue to be charged. Unable to reply to messages and no phone number offered. My last phone call to them lasted 2 hours. Vm seem to be legally trading criminals in my opinion.

[goslow]

Based on a lot of similar past topics, cancelling your direct debit will not bring about the kind of contact from VM that you hope for.

All it will do is set in motion VM's debt recovery processes (which is the only part of the business that seems to work with any efficiency). The end point of VM's debt recovery processes involves debt collectors at the door and a mark on your credit history.

Your posting history outlines various issues but those are probably best dealt with via the ombudsman

https://www.commsombudsman.org/our-process

Cancelling the direct debit is only likely to heap further problems onto your existing VM issues.

[Kath_F]

Hi Bluepete987, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had multiple issues speaking with the team. Looking here, I can see you've discussed the account recently with us via Private Message. 

Cancelling the Direct Debit does not cancel the account and you would continue to be charged. If a new bill has been generated then this can result in a restriction to the services and will limit the help we can offer. Such as setting up a cancellation on the account. 

Please reply to the last private message you had and the agent will continue to be able to help you and explain things further. 

Many thanks, 

[Slick91]

I agree, cancelling will only make the problem worse. Seek advice with citizens advice and contact ofcom.