Cancelled broadband, but still being charged.

[TT000]

I cancelled my Virgin media broadband last month by registered letter to their address Sunderland SR43 4AA, giving 30 days notice. But Virgin will not accept that I have left and are still trying to charge me.

I made a complaint and got an incoherent Ai reply which made no sense. They seem to think that I am still a customer for some reason. 

Has anybody got any advice on how to approach the Ombudsman and how to put an end to this nonsense from VM.

[Molly_T]

Hi TT000 👋 welcome to the community forum! Thanks for posting. 
Sorry to hear about these issues with your cancellation, and subsequent attempts to get things sorted - including your complaint experience. 

We will need to take a closer look at the account to see if your services are still active, and offer support with the disconnection if needed. 
We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞