Cancelled Services - Keep getting emails to pay £90 for a tv box i did not own

[Wonderman2]

I cancelled my services and upon setting up cancellation noticed i was being charged for 3 tv boxes, notified Virgins team on two different occasions that this was an error, they mentioned it being a mistake and apparently put notes on the account.

We was advised it was an error and they couldn't take the charge off the account but there is a note added and we did not have to pay it. It seems like we're being charged for a box that was sent back/replaced some years ago according to them.

We have received constant emails since the official cancellation date, being pestered to pay £90. Can someone please look into this and read the note on our account and fix this? I am not paying £90 for your screw up.

[Wonderman2]

Alright, following the complete silence on this, i'll continue to ignore the BS demands, as advised by the person working at Virgin on phones who also said they put a note on the account for yous to look at.

[Lee_R]

Hi @Wonderman2 thanks for posting and welcome back to our community.

Sorry to hear of any incorrect equipment charge that there may be on your account. And sorry for any concerns this may be causing you. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee