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Cancellation scam

Jayjak
Joining in

Dear Virgin 

I sent s complaint to Virgin regarding this situation as I thought Virgin were fair when I first signed up to a £49 per contract for my TV with BT Sports, internet which was slow and  a phone line.

I was contacted 20th October, I checked the invoice  to be told will be charge £100.00.  I contacted them via chat immediately which was impossible, having waiting so long I gave up.  I decided there and then I did not want this service and stop using it.  On the 3rd November I change over to another supplier.  I was sent another invoice 20th November which informed my I was on another package and I owe £160.00.yet I want this cancelled on the 20th Oct 23.

I have been constantly on thf long winded chat service waiting and waiting.  My contract is still not cancelled and I a still being charge for a service I cancelled.  on thr 20th October.  I should get compensation for my time.

Beware these contract are not cheap.

Customer care is dreadful.

I requested all my chat transcript to br told on chat they cannot supply this.  I asked for customer support emails,  it as impossible, frustrating and time wasting. 

 

 

8 REPLIES 8

Jayjak
Joining in

Virgin media rip off

I get a £49 per year contract. I get a bill stating it will rise considerably.  No loyalty benefits.

Tried cancelling with great difficulty,  from the  3rd November as I am using another supplier.My Virgin contract changed without my permission.to £65 per month.I get a billed from 20th October until thr 20th  November £160, Why ?   I am not using this equipment.

I wanted this cancel when I received thf invoice in October yet these still want more money for a service I did not request.  I want this cancelled yet Virgin would not stop charging.  
you pay £49.00 a month then £80 per month for 2 months.  
Worst of all I am really concerned regarding any other invoices I may receive in thr future.  Considering they know full well I wanted to cancel well before the 3rd November 


 

goslow
Alessandro Volta

When you sign up with VM (usually for 18 months) you get a discount price for that minimum term period. When the 18 months is up your package price goes up to the standard rate.

To avoid paying the standard rate, you have to either renew with VM for another 18 months and benefit from a lower price or you can leave.

If you want to leave VM, you have to give 30 days notice to do so. VM will charge you as per normal right up until the day you are disconnected. Once you are disconnected you get a final bill. If you are in debit, you pay that off and leave VM. If you have a credit, VM should refund you the balance.

If your 30 day notice period crosses over the end of your 18 months minimum term, you will pay a pro-rata higher standard rate until you leave. If you leave and do not return VM's equipment, VM will charge you for certain items if they are not returned.

When did you give VM your 30 days notice to cancel your services?

How did you tell VM that you were giving 30 days notice to cancel?

You probably won't get a reply from VM's forum team here in 'Community Natter' but a moderator or a VIP might move your topic to ‘Managing Your Account – Cable’ where a VM person should make a reply within a few days.

japitts
Very Insightful Person
Very Insightful Person

@Jayjak wrote:

Virgin media rip off

I get a £49 per year contract. I get a bill stating it will rise .....to £65 per month.


To add to the reply already, check both your contract and monthly bills. I suspect your contract was for £65 with a time-limited £16/month discount.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Cardiffman282
Knows their stuff

Yup it's a longstanding and ongoing scam that Ofcom is monitoring. https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Gareth_L
Forum Team
Forum Team

Hello Jayjak.

Thanks for your first post and welcome to our Community.

We are very sorry to hear that you are having difficulty cancelling your account.

From here we are unable to deal with account changes/cancellations.

However if I can send you a private message, I can see if we can get some support for you.

Regarding your request for the chat transcript you can go here and request a DSAR.

We would not be able to compensate for a customers time, as it would be impossible to put a cost to that.

If you don't mind, I will need to send you a private message to get some account details. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

 

Jayjak
Joining in

You report you issue on this  community group 

they reply snd still stall you on cancelling 

 

its oblivious I am not using  this services ?

they claimed they will refund these items Dre’s rip off charges ? When 

I have message these different services over 100 times, they explains everything any needs to know.

 

please can you supply all of my transcripts on this all my chats ? I would like to send them to Ofcom.

 

 

 

 

 

Heather2427
Joining in

I am in the middle of the exact same scenario. My contract was due to end at end of November. I called to give notice that I was transferring my phone and Broadband at beginning of December. They transferred only the phone ! Despite constant calls and web chats I’ve just received another bill for January. I’ve registered a complaint and will be contacting communications ombudsman on 1st January if not resolved. 

Hey Jayjak, thank you for reaching out and I am sorry to hear this.

I can see my colleague has sent you a PM please do look at replying to him so he can look into this for you 🙂 

Matt - Forum Team


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