Cancel my package but keep broadband

[Jellis19]

Help - my contract has come to an end and I’m trying to cancel the tv and landline but keep my broadband but I’ve tried talking to the retention team without any success plus I’ve tried the online chat but got disconnected!! I’m getting really frustrated as I can’t get through to the correct people and keep getting fobbed off to review my current package!! Any advice on who can help would be really appreciated. 

[Steven_L]

Hi Jellis19,

 Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your package review, what happened, when you spoke to our retentions team? They would be the best team to speak to as they would be able to provide you with the best available offers.

Kind Regards,

Steven_L

[Jellis19 · Accepted solution]

I’ve finally got it sorted and have now managed to cancel the tv and landline but keep my broadband. 

[Daniel_Et]

Hi @Jellis19, we're glad to hear you've got this sorted.

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel