cancel
Showing results for 
Search instead for 
Did you mean: 

Can't view bills online

dss1tv
Tuning in

For 4 or 5 days now I have been unable to view my bills online.  When I try to, the page shows the following message.

"Oops! You’ve caught us hard at work.

We’re sorry this part of the site isn't available at the moment, everything will be back to normal again soon, so please come back and try again shortly."

For a company specialising in digital access I am very disappointed their online information access is unavailable for >24hours.  It is especially annoying since I do not receive paper statements.

How much longer before the service is up and running again?

 

Regards

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @dss1tv 

It may be that there was a temporary error when you were trying to view via your browser.  That is now probably saved in your browser cache and will be displayed each time until the browser cache/cookies are cleared.

Did you try opening an incognito/private window instead (this wouldn't have the stored page)? Or a different browser? 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

4 REPLIES 4

Alex_RM
Forum Team
Forum Team

Hi dss1tv,

Thanks for posting, and sorry to see you've been unable to view your bills online. 

Can you confirm if this is both via the app and online?

Alex_Rm

 

 

Hi Alex,  I had only tried online until your reply.  I can get to the PDF in the app (Android) but when going online I get the issue I described before.

Tim

newapollo
Very Insightful Person
Very Insightful Person

Hi @dss1tv 

It may be that there was a temporary error when you were trying to view via your browser.  That is now probably saved in your browser cache and will be displayed each time until the browser cache/cookies are cleared.

Did you try opening an incognito/private window instead (this wouldn't have the stored page)? Or a different browser? 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thanks newapollo, that solved the problem 🙂

Cheers

Tim