Can’t track my order or create account

[tomwatts07]

Hello, 

I placed an order for my router to be delivered on the 26th of December, received email confirmation and been told that it should arrive by the 30th of December. 

it’s now days since it was supposed to be delivered, I haven’t received any further information and I can’t track my order because I can’t log into my account because it asks me for account number and area code which I don’t yet have. 

please help me I am supposed to start working from home very soon!!! 

[newapollo · Accepted solution]

Hi tomwatts07

You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)

[tomwatts07]

Thank you, they sorted this out for me. I ordered through a third party comparison site and something happened on their end so the order had not gone through properly despite me receiving all the documentation. 
cheers! 

[newapollo]

That's good news. Thanks for updating the thread @tomwatts07 

If you do need any further help just holler.