Can't login to My Virgin

[mtlondon]

Hi,

I am trying to login to My Virgin account using a browser and it won't recognise password. Next, trying 'forgot my password' and it won't recognise my email address. Same thing happens when I use the Virgin app on my phone.

Can you help?

[Molly_T]

Hi mtlondon 👋 Welcome back to the community forum!

Sorry to hear about your difficulties logging in to My VM. We'd like to help get this sorted. 

Just to ask a little more information that will help us isolate and resolve things - How long has this problem been ongoing Have you ever had successful access to My VM? Have you recently moved address or changed account?

I will also send you a PM to confirm a few account details so we can investigate further. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞