Can't get a repair

[AndrewHunter]

I've been waiting all week for a cable repair which has been cancelled three times. I've been in a WhatsApp chat for 2.5 hours to find out when it has been rescheduled for. Why are any of us still virgin customers?

[Ilyas_Y]

Hey @AndrewHunter Thanks for reaching out to us on the Virgin Media forums. 👋🏽

I'm sorry to hear about the issues with the repair you've experienced. 😢
I will assist you on this and send a private message.

Kind regards,
Ilyas.