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Can't find any option anywhere on any virgin app, which all keep saying error and unable to do

Haighy1970
Joining in

Can't seem to be able to login to any virgin apps to access my account to pay for my June bill which was due yesterday but wasn't paid so I'm trying to pay it today but there's no option anywhere to let me make a payment 

2 REPLIES 2

Tom_W1
Forum Team
Forum Team

Hi @Haighy1970 thanks for your post although we're sorry to hear of the concerns you've raised.

Is it password issues you're experiencing, or is there technical issues with an error code you're being presented with?

Please let us know and we can try to assist further.

Many thanks

Tom_W

newapollo
Very Insightful Person
Very Insightful Person

Hi @Haighy1970 

You can make an online payment via the following page 

https://www.virginmedia.com/help/billing-and-payment/make-a-payment 

That page also details how you can pay over the phone (info copy pasted below)

"You can contact us by calling 0800 064 3777.

You’ll need Your Account number and area reference number which you’ll find on your bill.

Once you’ve made a payment, we can securely save your card details so that if you phone us again it’ll be easier for you to make a payment."

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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