What is wrong with the Virgin Media website? Whatever I attempt to do, no matter the time or year - the only thing I'm ever met with is ERRORS! It's beyond frustrating. Why is nothing fixed on this awful website?
Anyway. I'm trying to create an account but every time I type a password it shows up with the same error. You can't use that password. Please choose another. YES - I have followed the guidelines (which make no sense, why would I choose such a weak password?); it doesn't work no matter what I type in. This has been an issue since 2019 (!!!) and still hasn't been fixed. Massively disappointed with VM.
This is for a broadband account. Not Cable or mobile.
The password checker on the sign-up page doesn't match the rules on the sign-in page.
After hours of fruitlessly trying with various "strong" password combinations, I tried signing in just to see what would happen - immediately after yet another failed sign-up attempt.
I failed to sign in as expected, but the password rules on the sign-in page were noticeably different. Once I followed them, I was able to sign up. Can't say for sure that it's not a coincidence, but here they are:
Welcome, thanks for joining the thread.
I am sorry that you are also having the same issues.
If you need to change your instalment date you will need to call our Pre instalment team - 0800 052 1734. As for your account, there is a possibility that the online account is not working, due to you not being active with us yet.
New around here? To find out more about the Community check out our Getting Started guide
I ring the number and choose the option, and twice get told that due to c19 there are less staff on phones. Choose the option 0 for everything else and get through to a help person, who then passes me on to the Pre Installment team, and then it also gets dropped?
I will try again tomorrow but this is pretty poor. Best part is I was sent a customer satisfaction survey, how can I answer that as the poor person who answered has no fault in this.
Thanks for getting back to us JustWantHelp1
So I can take a closer look at your online account issue and help further, I've popped you over a private message to get a few more details from you (purple envelope, top right hand corner)
I am also having this issue. Having signed up 2 weeks ago and receiving emails saying I can create an account I find that I can't because every password does not get accepted.
Reading online it seems like a common issue. Can someone from VirginMedia get in contact with me please to sort this out as I need to re-arrange my installation date.