Can't create an account
What is wrong with the Virgin Media website? Whatever I attempt to do, no matter the time or year - the only thing I'm ever met with is ERRORS! It's beyond frustrating. Why is nothing fixed on this a...
Forum Discussion
Hi @Marcussalter,
Thank you for your post and welcome to our community forums. We're here to help.
I'm really sorry to hear you're having some trouble setting up a My Virgin Media online account. If you haven't done so already, please ensure you're following all of the below criteria and trying a few different variations.
• Between 8-10 characters.
• Start with a letter.
• Contain at least one number.
• No special characters.
It's also worth attempting via both a browser and via the app to see if you have any better luck with it.
If the issue continues following this, let us know and we can go from there.
Thanks,
I’m having The same trouble it won’t let me set up a password
Was told to wait 5 days as this had been raised with the devs, but it is still the same. Also just had new router installed - its unusable 5 feet from it. Want to cancel now
- From my message above:
The password checker on the sign-up page doesn't match the rules on the sign-in page.
After hours of fruitlessly trying with various "strong" password combinations, I tried signing in just to see what would happen - immediately after yet another failed sign-up attempt.
I failed to sign in as expected, but the password rules on the sign-in page were noticeably different. Once I followed them, I was able to sign up. Can't say for sure that it's not a coincidence, but here they are:
Your password is between 6 and 10 characters
Must begin with a letter
Must contain a number
Must contain no spaces - From my message above. Good luck:
The password checker on the sign-up page doesn't match the rules on the sign-in page.
After hours of fruitlessly trying with various "strong" password combinations, I tried signing in just to see what would happen - immediately after yet another failed sign-up attempt.
I failed to sign in as expected, but the password rules on the sign-in page were noticeably different. Once I followed them, I was able to sign up. Can't say for sure that it's not a coincidence, but here they are:
Your password is between 6 and 10 characters
Must begin with a letter
Must contain a number
Must contain no spaces