What is wrong with the Virgin Media website? Whatever I attempt to do, no matter the time or year - the only thing I'm ever met with is ERRORS! It's beyond frustrating. Why is nothing fixed on this awful website?
Anyway. I'm trying to create an account but every time I type a password it shows up with the same error. You can't use that password. Please choose another. YES - I have followed the guidelines (which make no sense, why would I choose such a weak password?); it doesn't work no matter what I type in. This has been an issue since 2019 (!!!) and still hasn't been fixed. Massively disappointed with VM.
This is for a broadband account. Not Cable or mobile.
Welcome, thanks for joining the thread. Hope you are well.
I am sorry for the issue with your password, have you tried using no more then 10 characters/Capital letter/numbers/Symbols?
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A warm welcome and thanks for posting. Sorry, that you too are having issues trying to register for an online account with us.
Can we ask if you have been installed with our services currently? We only ask, as if you're trying to register an account and you have not yet been installed, you will encounter issues.
We always advised to register after your services have been installed. If you have already been installed, can we ask if you have tried another web browser and device to register on?
Deleting caches/cookies and history will also help.
Please try the above and come back to us if you still require further assistance.
Kind regards Jodi.