cancel
Showing results for 
Search instead for 
Did you mean: 

Can’t connect my box

Bevjmorgan
Joining in

Hi… I’ve received my new box but the cable isn’t compatible with my wall socket???

3 REPLIES 3

Cardiffman282
Super solver

Please post some photos of the wall socket and cable etc. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Tudor
Very Insightful Person
Very Insightful Person

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Matthew_ML
Forum Team
Forum Team

Hey Bevjmorgan, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

Let me send you a DM so we can get this sorted out. 

Matt - Forum Team


New around here?