Forum Discussion

BattyBax's avatar
BattyBax
Joining in
2 years ago
Solved

Can't change my contact phone number

Hi, I'm new to VM, so much so that my service has not been installed yet. I do however have a couple of problems, the first is, when I set up my Virgin Media Account I mistakenly entered a wrong dig...
  • Kath_P's avatar
    Kath_P
    2 years ago

    Hi Chris, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had some issues with updating your phone number within My VM and that your installation has been delayed. 

    Whilst we won't be able to expedite anything, we can check for the latest update for you and also ensure your contact number is correct on file. 

    In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
2 years ago

Hi Chris, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some issues with updating your phone number within My VM and that your installation has been delayed. 

Whilst we won't be able to expedite anything, we can check for the latest update for you and also ensure your contact number is correct on file. 

In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,