Forum Discussion

MiniME2's avatar
MiniME2
Joining in
6 months ago

Can’t change my contact number

Hi. I can't change my contact number either. It's not coming back with an error, however, no matter how many times I change it, after refreshing or logging out and back in, it still shows the old number.

I've cleared my cache, cookies, etc, I tried 4 different browsers and on all 4 I've been attempting incognito mode too. Nothing works.

This seems to be kind of an old thread and still a lot of customers complaining about a very minor thing that your tech gurus should easily fix. 

Please fix your platform as every time I'm trying to sign in or check something it takes too long to access it.

 

[MOD EDIT: Post split to create own thread]

  • Ashleigh_C's avatar
    Ashleigh_C
    6 months ago

    Thank you so much for chatting with me via the PM MiniME2 and I am so glad that we were able to get this resolved. 

    Please do pop back to us in the future should you ever need any assistance, and we will always do all we can to help here on the forums. 

  • Zach_R's avatar
    Zach_R
    Forum Team
    6 months ago

    Hi MiniME2,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear you're having some trouble updating the contact number via the My Virgin Media account, despite the troubleshooting you've tried. Have you also tried doing the change via a different device?

    Thanks,
     

  • MiniME2's avatar
    MiniME2
    Joining in
    6 months ago

    Hi Zach,

    Thanks for your reply.

    Yes, I tried from 2 different Windows devices, one iPhone and a Linux machine.

    On all, I used different browsers as well, including incognito mode.

    Kind regards,

    Addy.

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      6 months ago

      Hi there MiniME2 

      Thank you so much for trying this and I am so sorry it has not worked for you. Let me pop across a private message and we can have a closer look on our side to sort this. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
       

       

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      6 months ago

      Thank you so much for chatting with me via the PM MiniME2 and I am so glad that we were able to get this resolved. 

      Please do pop back to us in the future should you ever need any assistance, and we will always do all we can to help here on the forums.