Forum Discussion

Silviumik's avatar
Silviumik
Joining in
3 years ago
Solved

Can`t change my contact phone number

Hello, I`m a new client and just placed the order yesterday 18 Jan. When I made the order I have typed my phone number wrong, only 1 digit. Today I managed to create a Virgin Media Account but when trying to change my phone number I always get this error: "Sorry the changes you made were not saved, please try again" or if I leave it with spaces I get this error: "Please enter a valid 11 digit phone number starting with 0"

I have tried multiple browsers, Laptop. mobile etc.

Could any mod please assist?

Thanks so much.

Contact phone number
  • Alex_RM's avatar
    Alex_RM
    3 years ago

    Hi Silviumik,

    Thanks for posting and welcome to our community 🙂

    Sorry to see you're having some trouble updating your contact information. So I can take a closer at this I've popped you over a private message (purple envelope, top right hand corner)

    Alex_Rm

27 Replies

Sort By
  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    3 years ago

    Hi Silviumik,

    Thanks for posting and welcome to our community 🙂

    Sorry to see you're having some trouble updating your contact information. So I can take a closer at this I've popped you over a private message (purple envelope, top right hand corner)

    Alex_Rm

    • Amynn's avatar
      Amynn
      Joining in
      2 years ago

      i having the same problem. can you help ?

       

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Amynn thanks for your post here although we're sorry you're having issues with this.

        Please allow me to send you a PM so we can look into this further for you.

        Kindly expect the PM from me to arrive shortly and respond directly when you can!
        Many thanks

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    3 years ago

    Thanks for joining me over private message Silviumik 🙂

    Glad I was able to help.

    Take care,

    Alex_Rm

  • Anonymous's avatar
    Anonymous
    3 years ago

    I am having the same issue. Digits are transposed and I cannot sign in to get text verifications.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Anonymous 

      Welcome to the community forums. 

      Sorry to hear that you're having issues with signing into your online account. 

      Can you advise what error messages or codes you see when you try to log in?

      • Anonymous's avatar
        Anonymous
        3 years ago

        I am trying to access/sign into the Virgin/O2 app but my phone number is incorrect in my Virgin account. I can't change it on the Virgin app or website.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      3 years ago

      Thank you for joining me on private message Anonymous 

      Unfortunately, we would need to speak directly with the account holder to be able to perform the request to change the contact number we have on the account. They can contact us on 789 from you Virgin Media handset or on 0345 600 0789 from any other line. The team will be able to assist further once data protection has been fully passed. 

      • Anonymous's avatar
        Anonymous
        3 years ago

        He called earlier, but could not get to an option to speak to someone, got frustrated, and asked me to figure this out.

        Will that number get him to a real person with an answer?

        Apparently this non-editing of the number in the VM account has been a problem for YEARS. Why is there an edit option if it won't ley customers edit it? It's a simple transposition of 2 numbers in our number!

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Anonymous 

      As previously advised your husband would need to create their own community forums account and create a post/thread and message us themselves to be able to action this change of contact number request. Please follow this as part of our account security process and to help protect our customers and prevent fraud. We would not be able to accept Anonymous as the account holder of the mentioned account on any other private conversation you have with other forum staff. 

      If the account holder does not wish to make their own community forum account/profile, then they can contact the team directly on 789 from a Virgin Media handset or on 0345 600 0789 from any other line. The team will be able to assist further once data protection has been fully passed. 

      • Emre21's avatar
        Emre21
        Joining in
        2 years ago

        Hi, I have been experiencing the same problem. Whenever I try to change contact number, an error message come up as "Sorry the changes you made were not saved, please try again". Could you please help me on this?

  • Teban's avatar
    Teban
    Joining in
    2 years ago

    Hello, 

    I have the same issue. Trying to change my contact number and when press Save it says "Sorry the changes you made were not saved, please try again" 

  • glenno's avatar
    glenno
    Joining in
    2 years ago

    I'm also having this issue and would like to change my number ASAP. I have a tech turning up tomorrow and believe my last appointment didn't turn up because I cannot update to the correct phone number. 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Hey glenno, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

      I am going to send you a PM now so we can get this changed for you. 

      Please look out for my message in your inbox. Cheers

  • Hsmit04's avatar
    Hsmit04
    Joining in
    2 years ago

    I am also experiencing this issue, the message says I cannot save my changes for my account. Can I please get this resolved.

     

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Hey Hsmit04, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

      I am going to send you a PM as I can update this for you, please look out for my message in your inbox. Cheers 

  • praliteMONK's avatar
    praliteMONK
    Joining in
    2 years ago

    Same problem, "Sorry the changes you made were not saved, please try again". Keeps saying the same no matter how many times I "try again".

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey praliteMONK,

      Welcome to the Community Forums and thanks for the post.

      Sorry to see this is happening to you, what I can do is invite you in for a quick private message so that we can go about resolving this, if you have not used this service before you can access it via the envelope at the top of your screen.

      Joe

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey praliteMONK,

      Glad we could sort out your contact information in that private message, if you do require anything further or any questions you may have, do please let us know.

      Joe

  • Fergus5's avatar
    Fergus5
    Joining in
    2 years ago

    Also have the same problem, "Sorry the changes you made were not saved, please try again". Keeps saying the same no matter how many times I "try again".

    • Nathan_B's avatar
      Nathan_B
      Icon for Forum Team rankForum Team
      2 years ago

      Hi there Fergus5 👋 Welcome to our forum and thanks for your post 😊

      Sorry to see that you've been having issues with updating your contact number, I can certainly understand the frustration with this.

      I'll certainly be happy to help you have the correct number added. I'll send you a PM to confirm your details so this can be done.

      Regards

      Nathan

  • lpilek19's avatar
    lpilek19
    Joining in
    2 years ago

    Good morning,

    I have the same issue, last digit is not correct, would able to help me?

    Thanks

    Lukasz

    • Beth_G's avatar
      Beth_G
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Lukasz

      Thanks for posting - welcome to the Community!

      We'll be happy to help you with this. I've dropped you a PM so I can take your details.

      Thanks

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi SandraHoney 👋

      Thanks for posting, and welcome to the Community Forums.

      I'm sorry to hear you're having a similar issue to the original poster. I'm going to send you a private message, so we can look into this for you. Please look out for it in the top-right, white envelope.

      Thanks,